Rent an RV - Cruise Canada
FAQs
FAQs
FAQs
- How much does a rental cost?
- What is the cost of mileage?
- What deposits are required?
- Is there a charge for the generator?
- Do I need a special driver's license to drive a motorhome?
- When can I pick up the motorhome?
- What kind of motorhomes do you rent?
- Is it difficult to drive a motorhome?
- Are motorhomes difficult to hook up?
- Does the motorhome come equipped with pots and pans?
- Besides the rental cost are there any other charges I will incur?
- Does the motorhome come with a TV, VCR or stereo?
- Are there rollout awnings on the motorhome?
- Are pets allowed in the motorhomes?
- Is there a limit to how many people can ride in the motorhome?
- Where can I rent a motorhome?
- Are there facilities close to the rental centre where we can purchase supplies, propane and dispose of holding tank contents?
- Can I park my car at your rental centre while we travel?
- Can we leave our luggage at the rental location?
- Are we allowed to travel into the US?
- Can we travel one way to our destination or do we have to travel round trip?
- How do I pay for the rental?
- Can I tow my car or boat behind the motorhome?
- How much does it cost to stay in campgrounds?
- What kind of facilities might a campground offer?
- Is it possible to travel in the winter in the colder areas?
- What if I return the vehicle before the date it is due?
- What if I am late in returning the vehicle?
- I heard that Cruise Canada offers specials during the year. What specials do you have?
- Do you have baby car seats and cribs available?
- Is it safe to drink the water from the motorhome tank?
- What if I am involved in an accident?
- What if the motorhome breaks down?
- Are there bike racks?
- Are there levelers provided?
- Can you pick me up/ drop me off at the airport?
- What if I have to cancel my reservation?
How much does a rental cost?
All of the prices and terms for motorhome rentals can be found on our web site. Use the On Line Reservation System to determine the cost of your desired rental. Back to top
What is the cost of kilometres?
An estimated kilometre charge will apply to your rental. The charge will be a per night charge based on 160 kms for a local rental and 400 kms for a one-way rental. The rate is 32¢ per km. At the end of the rental you will be refunded for any excess kilometre charges, or be charged at the rate of 32¢ for additional kms in excess of the estimated kilometres. Cruise Canada does reserve the right to modify the estimated kilometres charge based on the type of rental.
What deposits are required?
Upon confirmation, a $300 reservation down payment is charged to your credit card. This deposit will be applied toward your rental charges. A minimum damage deposit of $500 and estimated rental charges are payable at departure by credit card. Personal checks and ATM cards are NOT accepted. For certain rental applications, damage deposits may be increased at Cruise Canada's sole discretion. Credit card deposits are processed at departure. With payment of estimated rental charges other than by a credit card, a minimum deposit of $1500 is required at departure. Upon return, all extra charges, if any, are balanced against the damage deposit and a credit or check issued to cover the refund.
Notice: Estimated rental charge prepayment may be required in full in advance for special rental events, such as music festivals, and gatherings in remote areas, at Cruise Canada's sole discretion. Back to top
Is there a charge for the generator?
Yes. The generator charge is $3 per hour. You can save on this expense by staying in locations that have electrical hookups and not leaving the generator running when you are not in the vehicle.Back to top
Do I need a special driver's license to drive a motorhome?
All you need is to be 25 years of age or older and possess a valid driver's license. No special endorsement is needed. Authorized operators 21-24 years of age may drive a motorhome subject to $25/day fee. Back to top
When can I pick up the motorhome?
Cruise Canada is open Monday through Friday from 9 a.m. to 5 p.m. The normal pick up time is between 1 and 4 p.m. and the normal return time is between 9 and 11 a.m. Over the weekend, many rental centres have abbreviated hours of operation. The time of pick up may be earlier than 1-4 p.m. Rental centres are closed on Sundays and Holidays. Before you finalize any plans for pick up or return on the weekend, please confirm the locations hours of operations with us or the rental centre. Back to top
What kind of motorhomes do you rent?
Our web site lists all of the types and sizes of vehicles we rent. All of our vehicles are listed under the category: "Our Vehicles". Back to top
Is it difficult to drive a motorhome?
Motorhomes, handle much like a car, especially the "C" class which has a van chassis. Back to top
Are motorhomes difficult to hook up?
No. At departure you will be given a 30-60 minute familiarization tour and learn how to hook it up and operate appliances, and be shown a video at most rental centres. Back to top
Does the motorhome come equipped with pots and pans?
No, but we rent 2 types of packages for bedding and cookware.
- The Personal Kit costs $50 per person, for the duration of the trip. It includes a sleeping bag or blanket, pillow, pillowcase, flat sheet, bath towel, washcloth and dishtowel. All items must be returned at end of trip.
- The Vehicle Provisioning Kit costs $100 per vehicle, also for the duration of the trip. It includes a flashlight, can opener, broom, plastic pail, spatula, cooking spoon, cooking fork, coffee cups, tumblers, plates, soup bowls, silverware, tea kettle, colander, mixing bowl, and a cookware set. All items must be returned clean at end of trip.
Besides the rental cost are there any other charges I will incur?
There is tax on the rental charges and any kits you order. The generator fee is $3 per hour and will be collected upon return of the rental. You will also be asked to pay fuel and cleaning/dumping deposits at the time of pick-up. Back to top
Does the motorhome come with a TV, VCR or stereo?
There is an AM/FM radio with a cassette player or CD player in the dash. There is not a TV or stereo or cable hookup. Back to top
Are there rollout awnings on the motorhome?
No. We suggest you bring a canopy if you need shade or check with the RV park if you are staying in one. Back to top
Are pets allowed in the motorhomes?
Pets are welcomed at Cruise Canada. Customer agrees to clean up after their pet and return unit in same condition as received, or be subject to a cleaning fee up to $250. Back to top
Is there a limit to how many people can ride in the motorhome?
The Compact motorhome can hold a family up to 4, the Standard motorhome can hold a family up to 5, and the Large can hold a family up to 7 maximum for traveling.
Cruise Canada wants you to have an enjoyable and safe vacation experience. Part of that experience is getting the right vehicle to meet your needs.
We realize that our customers use our vehicles for many purposes. Some examples:
- As a comfortable means of travel not sleeping in them
- For "spare bedrooms" and not drive them.
- For on-site hospitality at special events like automobile races.
- As mobile offices.
- The possible uses are as numerous as your needs
In addition to many uses, there are a myriad of Federal, Provencial and Local ordinances they may restrict the use of may be in conflict.
Lastly there are no universal standards that apply to Recreational vehicles.
We understand the confusion these situations create. Therefore, Cruise Canada recommends the following:
- Never exceed the maximum capacity as posted in the actual vehicle you will be using. Maximum capacity includes the vehicle, all fluids, all occupants and their gear.
- All passengers should use the provided seatbelts. The total number of seatbelts will vary according the vehicle and according to the floor plan of the actual vehicle you are using.
- Child safety seats should be used where applicable. the installation and use of these seats should follow the recommendation of the child seat manufacturer.
- Overhead areas designed only for sleeping should not be occupied while the vehicle is in motion.
- The vehicle should be properly secured prior to travel. This includes locking the doors and dead-bolting them where applicable. Stow the entry step and secure the outside compartments.
- We ask that you use good judgment and prudence in your decisions
You Are Required To Comply With Applicable Law
Where can I rent a motorhome?
We have a listing of all of our motorhome rental centres on the web site. Use this link to access the "Rental Centres" page. Back to top
Are there facilities close to the rental centre where we can purchase supplies, propane and dispose of holding tank contents?
The staff at the rental centre will be glad to direct you to the closest shopping centre, fueling facilities and waste treatment centre. Back to top
Can I park my car at your rental centre while we travel?
Parking at some centres is very limited. Call your rental centre in advance to see if they can accommodate you. If you are allowed to park, it is at your risk entirely. Back to top
Can we leave our luggage at the rental location?
Often this is not a problem, but again, check with your rental centre. Anything left at the rental centre is at your own risk. Back to top
Are we allowed to travel into United States?
Canadian registered RVs may enter the US and return to Canada. One way rentals between the two countries are not allowed. Canadian residents are not allowed to rent a US registered vehicle in the US and enter Canada. Back to top
Can we travel one way to our destination or do we have to travel round trip?
One Way reservations are available between most rental centres by advance reservation only and are subject to availability and some restrictions.
Drop fees may be increased or decreased based on pick-up or drop-off location, dates and vehicle availability. Back to top
How do I pay for the rental?
Cruise Canada requires that all payment be done with a major credit card. We accept Visa, MasterCard, and American Express.. This payment policy is very strict and there are no exceptions. Back to top
Can I tow my car or boat behind the motorhome?
We do allow towing with all sizes of our motorhomes. The motorhomes are only equipped with a receiver hitch, so you would need to provide your own tow bar. We allow a maximum tongue weight of 200 lbs. and a maximum gross weight of 2500 lbs. Towing also costs $12 per day extra. You will need to inform us of your intentions to tow, so we can reserve a motorhome specifically with a receiver hitch. Back to top
How much does it cost to stay in campgrounds?
Campground rates vary based on time of year and what facilities they offer. Generally you can expect to pay between $10 and $50 per night. Back to top
What kind of facilities might a campground offer?
A partial list of commonly found facilities would include: electric, water, sewer hook-ups, washer, dryer, swimming pool, playground, BBQ pits, on-site convenience store. Back to top
Is it possible to travel in the winter in the colder areas?
Yes, however, in locations with harsh winter weather, our motorhomes are "winterized" from approximately mid-October to late March. This means we have drained the water and holding tanks, and filled them with anti-freeze. This will prevent the tanks and pipes from freezing and bursting. If you chose to have your rental motorhome "de-winterized" (so that you can use your sink, shower, and toilet) it may cost up to $40. You will need to exercise extreme care while traveling in a "de-winterized" motorhome during frigid weather. You will need to run the heater at all times to protect the tanks and pipes from freeze damage, or in extreme cases you would need to put anti-freeze in the water and holding tanks (by doing so, you could only use the toilet). If the pipes or tanks were damaged from freezing, it is considered negligent damage and you will be responsible for the full cost of all repairs. If you have any more questions on the rental policies during winter, please contact the rental centre where your trip would originate. They can provide you with specific information. Back to top
What if I return the vehicle before the date it is due?
No refunds will be made for early returns or late pick ups. Back to top
What if I am late in returning the vehicle?
The vehicle is overdue after 11:00 AM on the date of return. A fee of $25 per hour will be charged for each hour you are late. Please notify the rental centre if you will be late in returning. Back to top
I heard that Cruise Canada offers specials during the year. What specials do you have?
For information on all of the specials Cruise Canada is currently offering, please check out our Hot Rental Deals section of this web site. Back to top
Do you have baby car seats and cribs available?
No. Please plan to bring your own car seats. Back to top
Is it safe to drink the water from the motorhome tank?
No, we do not recommend this. It is difficult to know if the water is potable when you fill the tank at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing. Back to top
What if I am involved in an accident?
You must notify Cruise Canada within 24 hours of an accident and make a full report in writing as well as file a police report. Back to top
What if the motorhome breaks down?
Cruise Canada provides a 24-hour toll free travelers assistance line. All repairs in excess of $75 must have prior approval from our customer service department. The toll free number is (800) 334-4110. Back to top
Is there a ladder so we can get on the roof to watch the race?
We do not have ladders on the RV for safety reasons and to prevent damage to the motorhome. Back to top
Are there bike racks?
No. Check with the rental centres where you will be picking up, some have them available for rent or can suggest a place to rent them. Back to top
Are there levelers provided?
No.Back to top
Can you pick me up/ drop me off at the airport?
You must arrange your own transportation to and from the airport. You may call the rental centre where you are picking up for recommendations of transit options. Back to top
What if I have to cancel my reservation?
You may cancel your reservation up to 4 business days prior to the pick-up date and you will be refunded your reservation down payment. With less notice you will forfeit your reservation down payment. Back to top